Frequently Asked Questions

Which credit cards do you accept?

Visa, Mastercard and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted.

Can I cancel my order?

Orders can be canceled and credit will be issued IF the order has not been shipped already; if the order has already been shipped the order cannot be canceled.

I canceled my order but I haven't received a credit yet. How long do credits take?

We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle.

Can I return the product?

Yes, IF the product is received damaged by mail; otherwise all sales are final.  If you are not satisfied with the product, an exchange can be made. Email us for details. Please email us first for authorization return order. Merchandise returned without authorization will be refused.

Why was I charged sales tax on my purchase?

State tax is applied to an item if the purchaser submits an order from a location in Pennsylvania and New York. Calculation will be applied to your final price total at check out.

Shipping FAQs

How long will it take to receive my order?

We use USPS to ship. Depending on where it is shipped to, the order could take 2 to 7 days. With USPS the order can be tracked to determine where it is on the route.

Can I have an order shipped to my P.O. Box?

YES. But billing address must match credit card information.

Can I ship my order to a different address?

Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue.

How are shipping charges calculated?

We charge a flat rate shipping fee. FREE SHIPPING FOR ORDERS $50 AND OVER!!!


Disclaimer: Please be advised that the products and services by Enchanted Essences make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice.  Please consult with your health care professional if you have questions or concerns. In the case of pregnancy, our products or essential oils should not be used without complete education, in which case avoid use. All products are for external use only. Discontinue if irritation occurs. The statements about essential oils and products on this website have not been evaluated by the FDA. Products and methods listed on this website are not intended to diagnose, treat, cure or prevent any disease. The information provided here is in no way intended to replace proper medical help. These are simply things that have worked for me personally, my friends, and people reporting positive feedback.
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